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CINEMA INFORMATION

MISSION STATEMENT

At Picturedrome Cinemas we pride ourselves on giving our customers a unique environment to see films and events using state of the art technology. We provide an excellent, friendly service and ensure the experience is value for money.

 

FOOD POLICY

It is the policy of Picturedrome Cinemas that the pricing of tickets is kept as low as possible to make it accessible for our patrons. In addition our food and drinks have been reasonably priced too.

 

Therefore, we ask that you do not bring food and drinks purchased from outside sources. If you do so we will ask you to leave it behind the counter until the end of the film.

 

ALCOHOL SALES

Our alcohol sales are restricted to certain films depending on the certificate, content, and time of day. Ask our staff which of our current films you can enjoy an alcoholic drink in.

 

QUEUING SYSTEM

We appreciate that at some points the cinema is extremely busy. We have designed a queuing system to help ease congestion. We ask our customers to be patient and listen to the staff instructions. If you have booked your tickets in advance, please have the card you used for payment ready. If you do not have the card, we are able to accept the booking ID of your transaction.

 

CINEMA INFORMATION

Carlton Westgate boasts three digital cinema screens with Dolby Digital surround sound all located on the ground floor.

Screen 1 297

Screen 2 54

Screen 3 32

 

Screens 1 and 2 have limited wheelchair spaces. Please contact the cinema if you require booking those seats. 

 

CINEMA LOCATION

Located conveniently a short 3 minute walk away from Westgate on Sea Railway Station. There is a regular bus service that stops outside the cinema; a number 8 or 8A bus from Canterbury, Broadstairs and Margate.

 

Built in 1910 The Carlton was originally the Town Hall in Westgate On Sea

 

 

We also hire screens for private parties, private film viewings and gaming events! Please enquire at the Box Office for more details or email westgate@picturedromecinemas.co.uk

 

TICKET INFORMATION

TICKET PRICING

Our ticket prices range from £3.50 Monday to Friday (Excluding Bank Holidays) / £4.50 Saturday, Sunday & Bank Hoidays . Lounge seats, available from Screen 1, have a £1 extra charge.

 

We also charge a booking fee of 50p per ticket for tickets purchased online and over the phone.

 

Tickets for live shows and other event cinema performances may have a different price.

 

AGE POLICY

For 15 and 18 films we run a strict age restriction policy. You must be prepared to present ID if you look under 18 for a 15 film and 21 for a 18 film and alcohol sales. We accept passports, driving license and 'pass' logo card as ID. For 15 films we will also accept a birth certificate if presented with another form of Photo ID and will also accept a 6th form, college or university cards. Parental consent or accompaniment is not a valid form of identification. Alcohol sales are strictly for over 18's. The same ID policy as 18 films is enforced.

 

We also accept CitizenCard and ValidateUK cards, both of them part of the PASS scheme cards

 

If you have any questions then please ask at the box office.

 

BOOKING INFORMATION

We do operate an allocated seating system. We ask you to seat on your allocated seatings as otherwise you may be seating on someone else's seats. However, tickets are sold on a first come first serve basis. Whilst we may do our best to seat large groups together it is advisable to book in advance. 

 

We do recommend to book in advance for half terms and school holidays, as our screens tend to fill extremely fast. 

 

CONCESSIONS

We accept CEA cards. A valid card must be presented at the time of the booking or when collecting tickets. Although you cannot book CEA tickets online you can do so over the phone, but please let us know that you wish to use a CEA card. More information on the scheme can be found here

 

We do not operate other concessions on main films, although some concessions are available for Event Cinema and other alternative content. 

 

Under 2s will be admitted free of charge but a ticket must be issued and can be obtained from the box office of the cinema. 

 

We do NOT accept Orange / EE Wednesdays.

 

ACCESS TO THE CINEMA AND SCREENS

A limited supply of booster seats is available but it is limited.

 

Doors for a show open around 20 minutes before the show depending on when the previous show finishes and the amount of cleaning required. Therefore we ask you that, where possible, you take your rubbish with you at the end of the film.

 

Ask at our box office for more info on when a particular show opens.

 

The cinema will open the doors approximately 15-20 minutes before the first show of the day. Box office opens at noon. 

 

SOLD OUT SHOWS

If a show sells out completely in advance we will try to notify the customers via social media. On busy periods this may be impossible. We always recommend booking in advance. 

 

QUEUING SYSTEM

We appreciate that at some points the cinema is extremely busy. We have designed a queuing system to help ease congestion. We ask our customers to be patient and listen to the staff instructions. If you have booked your tickets in advance, please have the card you used for payment ready. If you do not have the card, we are able to accept the booking ID of your transaction.

 

GIFT CARDS

Why not purchase a new style Gift Card.

 

The minimum value is £2.50 and the card comes in a stylish gift card and envelope.

 

The ideal gift for those who like Cinema going.

 

Ask Cinema staff for more details.

  

ACCESSIBILITY

At Picturedrome, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our Customers.

The Carlton Cinema is one level.

 

There is a disabled toilet and wheelchair access is excellent.

Screen 1 has dedicated wheelchair bays and seats that can only be sold as such by the Box Office staff or by phone. 

Screen 2 has 2 wheelchair bays which are available if booked in advance.

Screen 3 has no dedicated wheelchair bays, however there is available space on the front row on the opposite side to the aisle.

 

Picturedrome Cinemas welcomes the use of The Cinema Exhibitors' Association Card.

 

This is a national card that can be used to verify that the holder is entitled to one free ticket for a person accompanying them to the cinema.

 

Terms and Conditions of use apply which can be seen on their website http://www.ceacard.co.uk/

 

 

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